Thursday, March 19 Welcome

Grievance Redressal

Grievance Redressal Mechanism – Jag Vani

Jag Vani is committed to maintaining the highest standards of ethical journalism, transparency, and accountability. In compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established a robust grievance redressal mechanism for our users and stakeholders.

1. Nodal Officer / Grievance Officer Details

As per Rule 3(2) of the IT Rules, 2021, the details of our Grievance Officer are as follows:

The Grievance Officer is responsible for receiving and resolving complaints in a time-bound manner.

2. Types of Grievances You May Report

Users may submit complaints regarding:

  • Publication of false, misleading, or defamatory content
  • Violation of privacy or unauthorized use of personal information
  • Objectionable or unlawful content (including hate speech, obscenity, etc.)
  • Copyright infringement or intellectual property violations
  • Non-compliance with the Code of Ethics under IT Rules, 2021
  • Any other issue related to content published on Jag Vani

3. How to File a Complaint

To ensure prompt action, please include the following details in your complaint:

  • Full Name and Contact Information
  • Description of the grievance
  • URL/link of the content in question
  • Supporting documents (if any)
  • A declaration stating that the information provided is accurate

Complaints may be sent via:

4. Acknowledgment and Timeline

  • Your complaint will be acknowledged within 24 hours of receipt.
  • The grievance will be resolved within 15 days, as mandated under the IT Rules, 2021.
  • In case of complex matters requiring additional time, you will be informed accordingly.

5. Action Taken

Upon review of the complaint, Jag Vani may take appropriate action, including:

  • Removal or modification of content
  • Issuance of clarification or correction
  • Restricting access to the disputed content
  • Any other action deemed necessary under applicable laws

6. Escalation Mechanism

If you are not satisfied with the response provided by the Grievance Officer, you may escalate the matter to:

  • Level II: Self-Regulatory Body (as per IT Rules, 2021)
  • Level III: Oversight Mechanism of the Ministry of Information & Broadcasting, Government of India

7. Compliance Statement

Jag Vani adheres to:

  • The Information Technology Act, 2000
  • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • The Code of Ethics for Digital News Media

We are dedicated to ensuring that all content published on our platform is fair, accurate, and in compliance with applicable laws.

8. Important Note

Submitting false or misleading complaints may attract legal consequences under applicable laws.